Notifications | Help Centre

Notifications

Stay informed with real-time alerts, updates, and communication tools.

Overview

The notification system keeps you updated on:

Task assignments and updates
Approval requests and responses
Shift changes, timesheet reminders and payslips
Document signature requests
Mentions and replies in notes
System announcements
Team activity
Upcoming deadlines and expiry dates

Notification Centre

Accessing Notifications

Bell Icon

Click the bell icon in the quick-launch bar at the top of the sidebar (on a phone, it's in the header)
Red badge shows unread count
Opens notification panel

Notification Panel

View your latest notifications - the panel shows the 10 most recent, and the Notifications page has the rest:

Unread notifications are marked with a dot

Click a notification to open what it's about, where it links somewhere - it's marked as read at the same time. A long message is cut to two lines; click a notification that doesn't link anywhere to read it in full (Show more / Show less)

Hover over a notification to mark it as read (tick) or delete it (bin)

Mark all read clears every unread notification

Several notifications of the same kind on the same day are grouped into one row - expand it to see each one

View all notifications opens the full list

The bell shows notifications for the business you're currently working in. If you belong to more than one business, switching business switches what the bell shows, so another business's alerts don't bleed into your day.

You only ever receive notifications about records you're entitled to see. A notification whose subject you'd have no access to isn't sent, rather than arriving and leading to a page you can't open.

Notifications link to the thing they're about - for example, a shift that was closed automatically because you didn't clock out opens that shift, so you can confirm your hours.

Notification Types

The types are grouped the same way as under Notification Preferences in Settings (see below), so you can find each one there.

Time & Attendance

A new shift assigned to you, or a published shift of yours changed (date, times, break or location), cancelled or handed to someone else
Shift swap requests, and whether a swap was approved or rejected
An employee claiming a shift (for people who manage the roster)
Leave requests awaiting your approval, and your own leave approved, rejected or cancelled - approvers are also told when an employee cancels their leave
Timesheets awaiting your approval, and your own timesheet approved or rejected

Timesheet Due - a reminder the day before a draft timesheet's period ends, and again the day after if it still hasn't been submitted (a timesheet with no time recorded on it is skipped)

Still Working? if you're still clocked in past your shift, or a shift closed automatically for you to confirm

Upcoming appointments

Projects & Tasks

A task assigned to you
A task completed
A task due soon
You were mentioned in a note
Replies to your notes

Documents

A document requires your signature
Someone signed or declined a document you generated
All signatures collected on a document you generated

HR & Compliance

Probation periods ending
A direct report's birthday or work anniversary, a week ahead and on the day (to their manager; a birthday only reaches a manager who can see dates of birth, and never shows the year). These two are listed under Engagement in Notification Preferences
Qualifications and registrations expiring
Insurance policies expiring
A contractor's insurance or licence that has lapsed, every 15 days until it's renewed

Payroll, Learning, Forms, Sales and Support

Your payslip is ready - when a pay run is finalised, with a link to view your payslip

A course someone has enrolled you in

A new response to a form you built (see the Forms guide)

A quote you own has been accepted
A reply on a support ticket you raised, or a requester replying on a ticket assigned to you

Other Modules

Health & Safety alerts (high-risk hazards, incidents, notifiable incidents, overdue corrective actions), Finance (expense claims, overdue invoices and bills), Performance (reviews, 360 feedback, review cycles), Recruitment (new job applications), Grievances, Engagement (recognition and feedback), Onboarding and offboarding (steps assigned to you, and - for whoever started a workflow - each step done and the workflow finished) and Memberships each send their own notifications.

System Notifications

Announcements
An integration has disconnected

Managing Notifications

Mark as Read

Individual

Click notification to open it and mark it as read
Or hover and click the tick icon

Bulk Actions

Mark all read in the panel (or Mark all as read on the Notifications page) - Clear all unread

On the Notifications page, tick several, then click Mark as read

Filtering

On the Notifications page, choose:

All - Everything

Unread - Only unread

Deleting

Delete Notifications

Hover over a notification and click the bin icon - it's deleted straight away

Or, on the Notifications page, tick several (ticking a grouped row selects everything in it) and click Delete

Note: Deleted notifications cannot be recovered.

Notification Preferences

Choosing What You're Notified About

Go to Settings > Communications (see the Settings guide)

Find Notification Preferences

Expand a category - for example Time & Attendance or Projects & Tasks. Each category shows how many types it holds, and how many you've muted completely

Each type has three switches:

In-app - whether it appears in the bell. On for every type to start with

Phone - for the Mployr mobile app: whether the type alerts you on your phone. On for every type to start with, but it has no effect while Push Notifications is off (see Phone Notifications below)

Email - whether it's emailed to you. Off to start with for every type except the Health & Safety alerts. A dash means the alert already sends its own email - signature requests, all signatures collected, membership cancellations and replies on your own support tickets

Click Save Changes at the bottom of the tab

The three switches are independent - a type can be emailed to you, or go to your phone, without appearing in the bell. A type that's off in-app doesn't appear on the Notifications page either. If Email Notifications, In-App Notifications or Push Notifications is switched off higher up the page, that column is greyed out and has no effect until you turn it back on.

By Notification Type

Each individual notification type can be switched on or off on its own - so you can keep leave approvals coming and silence roster shifts, without turning everything off.

Some types are generated in volume by design and are worth reviewing: auto-generated roster shifts can be silenced for the whole business with the Notify employees of auto-generated shifts setting on the Time Settings page (see the Time & Attendance guide). Reminders - tasks due soon, overdue invoices and bills, expiring registrations and insurance - can each be switched off here like any other type.

A few notices are always delivered and don't appear in the list.

Switching a Whole Channel Off

Above Notification Preferences, each channel has a master switch:

Email Notifications - on to start with. Off stops every notification email, including the digest. Emails that are part of a process - a signature request or a password reset, for example - still arrive

In-App Notifications - on to start with. Off stops notifications appearing in the bell; security and system alerts still appear. While it's on, Notification Sound plays a chime when a new notification arrives while you have Mployr open

Push Notifications, under Phone Notifications - off to start with. It applies to the Mployr mobile app (see below)

Email Digest

Instead of an email for each notification, you can have one summary email:

Under Email Digest, choose a Digest Frequency - No digest (the default), Daily, Weekly or Monthly (on the 1st)

Set the Delivery Time, and for a weekly digest the Delivery Day

Click Save Changes

While a digest is on, individual notification emails are held back. The digest lists what arrived in your bell over the period (up to 50 items, with a count of the rest), grouped by area, with a link to your notifications - if nothing arrived, no digest is sent. Urgent alerts, such as a notifiable WHS incident, are still emailed straight away. The digest goes out in the hour you choose, in the time zone set under Settings > System, and only while Email Notifications is on.

Phone Notifications and Quiet Hours

These settings apply to the Mployr mobile app. Under Phone Notifications:

Push Notifications - lets notifications go to the Mployr app on any phone you're signed in to. Choose which types in the Phone column under Notification Preferences

Show Content on Lock Screen - when off, a phone alert says you have a new notification or message without showing what it says

Quiet Hours - silences phone alerts between From and Until (22:00 to 07:00 to start with), in your own time zone. Urgent safety and outage alerts still come through, and nothing is lost - everything still arrives in the bell, and emails aren't affected

The last two appear once Push Notifications is on. New chat messages follow your Chat Notifications setting under Chat Messages, and a muted conversation stays silent - see the Messaging guide.

Announcements

Viewing Announcements

Notices from Mployr

Shown as a banner at the top of the screen - maintenance, outages, updates and security notices

A long notice shows its first line - click Read more for the whole message

Close a banner with the X, or choose Don't show again

Some important notices can't be dismissed

Announcement Notifications

Some announcements also arrive in your bell, or by email

An automation can send you a notification too, using the Send Notification action (see the Automations guide)

Mentions & Replies

@Mentions

Tagging Someone

In a task's notes, type @ and start typing a name

Pick the person from the list - it only offers people who can see the record the note is on
Save the note

If someone you tagged can't be notified because they have no access to the record, Mployr tells you who missed out.

Being Mentioned

Notified when someone tags you in a note

View note takes you straight to it

Editing a note only notifies the people newly tagged in it

Replies

Click Reply under a note to answer it in a thread (threads are one level deep)

Everyone who has written in the thread is notified of a new reply - "replied to your note" or "replied in a thread you're in" - with a View thread link

A reply can be seen by the same people as the note it answers

Notification History

Viewing History

Click bell icon

Select View all notifications

Browse full history - the most recent 500 notifications are listed

Frequently asked questions

I'm getting too many notifications

Turn off the specific notification types that are noisy rather than ignoring the bell - most people find it's one or two types generating the volume. Auto-generated roster shifts are the usual culprit and have their own setting. If it's the emails, choose an Email Digest instead.

I'm not getting notification emails

Most types aren't emailed until you switch on their Email switch under Notification Preferences - only the Health & Safety alerts are emailed to start with. Check that Email Notifications is on, and remember that while an Email Digest is chosen, individual emails are held for the digest.

I'm seeing notifications for a business I don't work in day to day

The bell is scoped to the business you're currently in. Switch business and the list changes with it.

Someone says they didn't get a notification I'd expect

Check whether they have access to the record it concerns - notifications aren't sent to people who couldn't open the underlying record. Then check whether they've switched that notification type off, or turned off In-App Notifications altogether.

I tagged someone in a note but they weren't notified

They can only be notified if they can see the record the note is on. When a tag reaches nobody, Mployr warns you as you save the note - give them access to the record, or let them know another way.

Tips

Check notifications regularly to stay current
Switch off the notification types you don't need, so the ones that matter stand out
Choose a daily or weekly email digest if individual emails are too much

Tag colleagues with @ in a note to bring them into the conversation on the record itself

Use Mark all read once you've caught up

Review and delete old notifications periodically

In this guide