Messaging

Send direct and group messages to your colleagues without leaving Mployr.

Overview

Messaging is built-in team chat. It keeps work conversations alongside the rest of your data, so you can talk to colleagues about a person, a roster, or a job without switching to another app. Use it to:

Send direct messages to one person
Start group conversations with a team
Keep a history of work conversations

Opening Messages

Click the Messages icon in the quick-launch bar at the top of the sidebar, or press Ctrl+Shift+G (the default shortcut)

Your conversations appear in a list, most recent first - use Search conversations to find one by name

Click a conversation to open it and read the full thread

If the icon isn't in your quick-launch bar, add Messages with Customise. On a computer, Messages reopens the conversation you were last in, and you can drag the edge of the conversation list to make it wider or narrower.

Conversations

Starting a New Conversation

Go to Messages

Click + (New Message)

Choose:

Direct Message - pick one person

Group Chat - enter a Group Name (and a description if you like), then pick the people to include

Click Start Conversation, then type your first message

You can message active colleagues in the business you're working in.

Sending Messages

Open a conversation
Type your message in the box at the bottom
Press Enter or click send - Shift+Enter starts a new line

Messages appear in the thread in order, with the most recent at the bottom.

Replying, Reacting and Editing

Hover over a message to react with an emoji, or open its menu (...) to:

Reply - your answer shows the message you're replying to

Edit or Delete a message you sent - edited messages are marked "(edited)"

Group Conversations

Group conversations are useful for a team, a shift, or anyone working on the same thing. Everyone in the group sees new messages and can reply. Click the people icon at the top of a group to see who's in it - the person who started the group can remove someone from there, if they're allowed to manage participants.

Conversation Options

The menu at the top of a conversation lets you:

Mute or Unmute - for the Mployr mobile app: stops this conversation's phone alerts. In the browser it still counts as unread and still plays the message sound

Mark as Unread - come back to it later

Invite People - add someone to the conversation (if you're allowed to manage participants). Inviting someone to a direct message turns it into a group conversation

View Participants - see everyone in a group

Clear Chat History - clear the messages from your own view; everyone else still sees them

Leave Conversation - stop receiving its messages

Unread Messages

New messages don't appear in the notification bell. Instead, a badge on the Messages icon shows how many messages you haven't read, and each conversation in the list shows its own unread count. While you have Mployr open, a sound plays when a new message arrives - see Chat Settings below to turn it off.

Chat Settings

Under Settings > Communications > Chat Messages:

Chat Notifications - alerts for new messages: the message sound, and phone alerts in the Mployr mobile app. The unread badge keeps counting either way

Message Sound - play a sound when a new chat message arrives

Read Receipts - when off, other people aren't shown that you've read their messages

Click Save Changes at the bottom of the tab. See the Notifications guide for the other settings on that tab.

Tips

Use direct messages for one-to-one questions and group conversations for team coordination
Keep work discussions in Messaging so there's a record everyone can refer back to
Give each group a clear name so it's easy to find in the list

Use Mark as Unread on a conversation you need to come back to

In this guide