Time & Attendance | Help Centre

Time & Attendance

Track employee time, manage rosters, and handle leave requests.

Overview

The Time & Attendance module includes:

Clock in/out functionality
Timesheet management
Roster scheduling
Leave management
Work location tracking
Time tracking against tasks, projects and orders

Most of it lives under People > Time in the sidebar. Your own tracked time is under Profile > Time Tracking, and the team-wide time reports are under Reports.

Clock In/Out

How to Clock In

Navigate to People > Time > Clock In/Out

Choose your Work Location if the list is shown - it starts on your primary work location

Click Clock In

While you're clocked in, the sidebar shows how long you've been working, with buttons to start or end a break and to clock out.

How to Clock Out

Return to the Clock In/Out page

Click Clock Out

Review the hours worked under Today's Entries

Anything you type in Notes when you clock in or out is saved with the shift - a clock-out note is added beneath the clock-in one.

On the Mobile App

You can also clock in and out in the Mployr mobile app - Start Break there asks whether it's a Meal Break or a Rest Break. The app also shows your roster, timesheets and leave. Shifts clocked in the app go onto the same timesheet as shifts clocked in the browser.

Break Time

Click Start Break during your shift

Click End Break when returning

Start Break on the Clock In/Out page records an unpaid meal break, which comes off your hours. Start Break on the sidebar's clock bar records a paid rest break, which doesn't. A break's times and whether it's paid can be corrected on the timesheet

Take as many breaks as you need - each one is recorded. End your break before you clock out
Breaks are tracked separately from work time

GPS Verification (Optional)

If enabled by your administrator:

Your location is checked when you clock in - you must be within the geofence of your work location to clock in
Your location is recorded when you clock out, but clocking out isn't blocked
Location data is stored for compliance

Leaving the geofence while still clocked in prompts you to clock out, when Prompt on leaving work location is switched on in Time Settings and your browser already allows Mployr to see your location

Clocking In Early

If your business uses the Clock-In Window & Paid Time rules under People > Payroll > Settings, you can't clock in more than the set number of minutes before a rostered shift - the message tells you when you can. The same rules decide whether time clocked before or after a rostered shift is paid from the clock times or from the roster. Clock times themselves are never changed.

Forgetting to Clock Out

If a shift is left open, Mployr steps in rather than letting the hours run:

You're reminded to clock out, with a notification that opens the Clock In/Out page

If it stays open, the entry is auto-closed at an estimated finish time and you're told - that notification opens the shift so you can confirm or correct it. Your manager is told too. Auto-closed time is never paid as-is

The affected employee blocks the pay run until someone reviews and corrects the entry

Correct the entry on the timesheet - the real finish time - and save, and the block clears. Employees can also confirm or correct their own finish time from the You forgot to clock out prompt on the Clock In/Out page. A timesheet with an auto-closed shift can't be submitted until it's sorted.

How long Mployr waits before the reminder and the auto-close, and the longest a shift can stay open, are set under People > Time > Settings > Missed Clock-Outs.

Timesheets

How Hours Reach a Timesheet

Clocking in and out - each shift you clock goes onto the timesheet that already covers that day, or a new one for the week. Clocking a shift onto an approved timesheet withdraws its approval, so the new hours need signing off too

Entering them - on a draft or rejected timesheet, type each day's times and breaks, then click Save Entries. Employees can do this on their own timesheet; owners and admins on anyone's, and managers on their team's

Importing them - see Importing Timesheets below

Creating a Timesheet

Owners and admins can create a timesheet for anyone in the business, and employees can create their own. Managers can't create one for someone in their team - it's created when the person clocks in, or by an owner or admin:

Navigate to People > Time > Timesheets

Click New Timesheet

In Create New Timesheet, choose the Employee, then the Pay Cycle Period (or the Period Type and Period Start - the end date is set for you). Use a weekly, fortnightly or monthly period - a quarterly period is offered but can't be saved yet

Choose an Entry Mode - Simple creates an empty timesheet; Week Table lets you enter each day's start and end time, breaks and work location first

Click Create Timesheet - Mployr opens the new timesheet

Rather than typing a fortnight of identical days, choose Week Table. It fills in suggested times from the employee's rostered shifts for the period, falling back to their roster pattern where there's no shift. Days on approved leave show the leave instead of work times, and public holidays are named on their day and only filled in where the person is actually rostered on - never from their pattern. You can also pick a Shift template for a day, or Didn't work, and then adjust.

Timesheets can't overlap - a day in two timesheets would be paid twice - so if the employee already has a timesheet sharing a day with the period, Mployr offers to open that one instead. To reuse a period, use Duplicate on a timesheet in the list (owners and admins on anyone's, employees on their own): its shifts are copied into the period you choose, with the dates moved to match. Owners and admins can select several timesheets to duplicate them all into one period; anyone who already has a timesheet sharing a day with it is skipped.

Entering and Submitting Hours

Open the timesheet from People > Time > Timesheets

For each day, enter the Start Time and End Time (or pick a Shift template), and record the breaks in the Break column

Click Save Entries

Add any Employee Notes and click Submit for Approval - or choose Submit from the timesheet's actions in the list

Submit for Approval saves any unsaved days first. A timesheet can't be submitted while one of its shifts is still clocked in, or was auto-closed after a missed clock-out and hasn't been confirmed or corrected.

To take a day off the timesheet - say a duplicated weekend nobody worked - click the eraser beside its hours, which empties its times and breaks, then Save Entries. Two shifts for the same person can't overlap: an entry or edit that shares time with another shift, including one still on the clock, is refused.

Leave applied for in the period is shown against its day - the leave type, hours and Pending if it isn't approved yet. Leave is paid from the leave request, so enter only the hours actually worked.

Days before an employee started, or after they left, are greyed out as Not employed and can't take hours. Where an employee's award asks more about a day - such as whether notice of overtime was given, or a return to duty - the timesheet shows an extra column for it.

Recording Breaks

A shift can have several breaks - up to 12. In the day's row, click the Break cell (it shows the day's total break minutes), then:

Click Add break for each break

Set its start and end time and its type - Meal, Rest or Other

Switch on Paid breaks if the day's breaks are paid (not deducted from hours worked)

Click Save Entries

Each break must start and finish inside the shift, and breaks can't overlap. Recording when each break was taken, not just how long, matters because penalty rates depend on the time of day.

Importing Timesheets

Administrators can bring shifts in from a CSV with Import on the Timesheets page - one row per shift, identifying the employee by email, employee ID or full name. Times are the business's local time, and an end time earlier than the start is a shift that finished the next day. Shifts go onto draft timesheets for their pay period and are held to the same rules as hand-entered ones; approved timesheets and pay runs past draft are never changed.

Deleting a Timesheet

Use Delete from the timesheet's actions in the list, or tick several and use the bulk Delete. Only draft and rejected timesheets can be deleted - owners and admins can delete them, and employees can delete their own draft. A deleted timesheet's hours are no longer paid.

A timesheet someone is still clocked in on can't be deleted - Mployr says "Someone is still clocked in on this timesheet. Clock out first, then delete it." A bulk delete leaves those timesheets alone and deletes the rest.

How Hours Are Classified

You don't pick a pay type for each entry - you record when the work started and finished and when the breaks were. The timesheet totals the hours as Regular Hours and Overtime (anything over eight hours in a shift) as a quick guide. What's actually paid as overtime, penalty or public holiday rates is worked out from the employee's award when the pay run is calculated in Payroll.

Edit History

Mployr keeps a permanent, append-only record of every change to a time entry - who made it, when, why, and the times before and after - so a corrected entry can be accounted for later. The record isn't shown on the timesheet screen.

Timesheet Status

Draft - Still editing, not submitted

Submitted - Awaiting manager approval

Approved - Approved for payroll

Rejected - Returned with a reason

Manager Approval

If you're a manager:

Go to Timesheets and filter by status Submitted

Open a timesheet to review the days

Click Approve all days, or sign off day by day with Approve in the table - an approved day can be reopened without rejecting the whole period. You can also approve several timesheets at once from the list

Click Reject and give a reason to send it back

If only one day is wrong, you can:

Correct it yourself - whoever can approve a timesheet can change the hours on a submitted one before signing it off. A day you change needs approving again. The employee can't change it while it waits

Send that day back - click the send-back button beside the day's Approve, give a reason and click Send Day Back. The timesheet goes back to the employee as Rejected, with "Sent back by" your name and the reason under that day. Days you've already approved stay approved, so approve the days that are right first

Hours on a timesheet flow into the pay run for their period whether or not they've been approved yet, and a rejected timesheet always stops that pay run from being finalised. To make approval compulsory, switch on Require approval before hours are paid under People > Time > Settings - the pay run then won't finalise while any timesheet in its period is still a draft or awaiting approval, and lists whose. Owners and admins can still correct an approved timesheet; doing so withdraws the approval and returns it to draft for sign-off again. If hours change after a pay run was calculated - a shift clocked, an entry edited, leave approved - finalising stops, names who changed, and sends the run back to draft to be recalculated, so the late hours are paid rather than lost.

Roster Management

Viewing Your Roster

Navigate to People > Time > Rosters

View your scheduled shifts by Day, Week or Month, or as a List

See shift details: time, location and position

Shift times are always the business's local clock time.

Creating Rosters (Managers)

Manual Scheduling

Go to Rosters

Click Add Shift, or the + on a day

Select employee - or switch on Leave unassigned to create an open shift to fill later

Set shift details:

Date, start and end time
Location
Shift template
Requirements - the award classification and qualifications needed to work it

Click Create Shift

To copy shifts, right-click a shift (or a selection of shifts) and choose Duplicate to day(s).

Using Templates

Create a Shift Template under People > Time > Shift Templates - its times, break, colour and any requirements

Pick the template when you add a shift, or set it on a roster pattern so the pattern's shifts use it
Adjust individual shifts as needed

To move selected shifts to someone else, use Reassign - choose No one (open shift) to turn them into open shifts. Dragged a shift to the wrong day, or reassigned the wrong shifts? Click Undo on the message that appears. Putting a published shift back notifies the employee again.

Roster Patterns

Set up recurring patterns:

Go to Roster Patterns and click Add Pattern

Name the pattern (e.g., "Standard Mon-Fri") and choose its Recurrence Type - daily, weekly, fortnightly, monthly, or Custom rotation where each day of the cycle can differ

Assign employees to the pattern
System auto-generates rosters

These settings, under People > Time > Settings, control what patterns do and how much noise they make:

Auto-generate pattern shifts - whether shifts are created from patterns automatically at all, on a rolling four-week horizon. When it's off, use Generate Shifts on a pattern

Auto-publish pattern shifts - whether generated shifts are published straight away or wait in draft for a manager

Flag shifts on public holidays - marks pattern shifts that fall on a public holiday in the employee's work location state, so they show a public holiday badge (full-time and part-time employees only)

Notify employees of auto-generated shifts - whether auto-generated shifts trigger notifications. Turn this off when a pattern simply repeats week after week and there's nothing new for the team to read. Shifts a manager assigns by hand still notify the employee

Importing Shifts

Administrators can Import shifts from a CSV on the Rosters page - one row per shift, identifying the employee by email, employee ID or full name, or leaving all three blank for an open shift. Name a shift template to use its times and break. Times are the business's local time, and imported shifts arrive as drafts for you to publish.

Open Shifts and Self-Claim

Under People > Time > Settings > Staff Self-Claim, Allow shift self-claim lets employees pick up open shifts themselves: an unassigned, published shift from today onwards shows a Claim button on the roster. An employee who doesn't hold a qualification the shift requires can't claim it. With Require manager approval switched off, claiming assigns the shift straight away and the people who manage the roster are notified. With it on, the claim is recorded as a pick-up request on the shift instead - approving those requests isn't available in the web app yet, so leave it off if you want claims to work from the web.

Roster Warnings

When you save a shift, Mployr warns you - without stopping you - if the person on it:

Doesn't hold a qualification the shift requires on that date
Isn't on the award classification the shift asks for
Wouldn't have had the rest break their award requires since their last shift

Live Roster View

While a roster is running you can see it against reality: who is currently clocked on (including anyone On the clock, not rostered), and each shift's actual start and finish against what was rostered. Gaps between the two are visible on the roster itself rather than only surfacing at timesheet approval.

Publishing Rosters

Review draft roster - draft shifts have a dashed outline

Click Publish (it shows how many shifts are unpublished) and confirm with Publish Roster - or select shifts and publish just those

Employees are notified of their shifts
Once a shift is published, changing its date, times, break or location notifies the employee, and so does cancelling it, deleting it or giving it to someone else

Leave Management

Requesting Leave

Navigate to People > Time > Leave

Click Request Leave

Choose the Person - yourself, or someone in your team if you manage people. Owners and admins can request leave for anyone in the business

Select leave type - the list shows the types the person's award entitles them to, plus your business's Unpaid Leave, which anyone can request:

Annual Leave
Personal/Carer's Leave
Compassionate Leave
Long Service Leave
Parental Leave
Other (as configured)

Enter the Start Date and End Date

Under Leave hours per day, set the times where the days aren't uniform - a half day at the start, a full day in the middle - including the break windows for each day, the same way a timesheet records them

Check the Estimated balance at leave start - the current balance, any accrual expected before the leave starts, the hours requested, and how much would be paid and how much unpaid

If part of it would be unpaid and it isn't annual leave (personal/carer's leave, for example), you can switch on Pay the remainder as Annual Leave to draw the shortfall from the annual leave balance instead

Add reason/notes

Leave Submit for approval on and click Submit Request (turn it off to save a draft)

You can also request leave with Request Leave on the Leave tab of My Profile - that form doesn't offer Pay the remainder as Annual Leave.

Leave types are defined per business, so the list you see is your own business's set rather than a shared global list.

A request is refused when:

A pay run past draft already covers any of the dates - backdated leave is fine only for periods that haven't been through payroll
It overlaps leave already booked for the person. Two requests can share a day only as part days that fit inside it together - for example 4 hours of personal leave and 3.6 hours of unpaid leave on a 7.6-hour day - and, where both record times, the times don't overlap

The leave type has a notice period and the leave starts sooner than that - the message names the leave type and the days' notice it needs. Long service leave starts out at 30 days and parental leave at 42; your business sets each type's notice under Leave settings (see Accruals, Notice Periods and Opening Balances below)

Any of the dates fall before the person started or after they left

Public Holidays in a Leave Request

Public holidays inside the leave dates are named on their day in the per-day list. Annual and personal leave don't charge a public holiday at all - it shows as a public holiday, not leave. For other leave types the day counts unless you click Don't count, which leaves it out so it's paid as a public holiday instead (Count it puts it back).

Public holidays depend on the state. If the dates include a state public holiday and the business has no state on record, the request shows a message saying so instead of an estimate - add the business's address under Business > Locations, or set the employee's work location, and try again.

How Leave Is Paid

Paid leave is paid from the employee's balance, and only up to it. A request longer than the balance isn't rejected - it's split:

When a pay run is calculated, leave that accrues a balance - such as annual leave, personal/carer's leave and long service leave - is paid up to what's available for that leave type at that point, in date order across the year's leave. Hours beyond that are unpaid (leave without pay)
Leave granted per occasion, such as compassionate leave, and family and domestic violence leave are paid in full

If Pay the remainder as Annual Leave is switched on for the request, hours its own balance can't cover are paid from the annual leave balance instead; anything annual leave can't cover is unpaid

Approved leave stays under Pending on the balance until the pay run that pays it is finalised; then the paid hours move to Taken and any unpaid hours drop off

Once part of the leave has been paid in a completed pay run, an approver can still change the return date with Edit return date without unpicking the paid part - the leave type and start date are locked and the request stays approved

The Estimated balance at leave start is a forecast - what's paid is settled from the balance when the pay run is calculated. Leave only accrues in Mployr from your first pay run here, so an employee whose balance hasn't been brought in has nothing to draw on and their leave is paid as unpaid. Carry in opening balances before you pay leave (see Accruals, Notice Periods and Opening Balances below).

Leave Balances

View your current balances on the Leave tab of My Profile (managers see the same tab on an employee's record). For each leave type it shows, in hours:

Accrued
Taken
Pending - requested or approved leave not yet paid in a finalised pay run
Adjustments and carried over
Available

Projections count the days you'd actually be off according to your roster pattern, not a plain weekday rule - so a four-on/four-off roster projects correctly. Balances carry over into the new year.

Where your business's award has rostered days off, People > Time > Rostered Days Off shows the RDO hours each person has banked - see Rostered Days Off in the Payroll guide.

Accruals, Notice Periods and Opening Balances

Leave accrues automatically each time a pay run is finalised. Leave settings on the Leave page - for owners, admins and anyone else whose role can manage leave types - opens three cards. They list only the leave types your business uses; switch on Show all leave types to see the rest:

How leave accrues sets how each leave type accrues for your business. Every type follows the employee's award unless you set a rule, and a rule only changes what you fill in

Notice periods sets how many days ahead each leave type must be requested. Switch Requires notice on for a leave type (it starts at 7 days) and set the Days' notice, or switch it off where your award, agreement or policy sets no minimum - a request that starts sooner than the notice period is refused

Carry in opening balances brings in leave earned before you used Mployr - choose the leave type and the As at date, enter each employee's days, Preview the result, Apply it, and Undo last run if needed

Elsewhere:

Administrators can also Import opening balances and leave already booked from a CSV on the Leave page. Import balances before booked leave; booked leave is approved unless the file says pending, goes on the roster and draws on the balance like leave requested in Mployr

On an employee's Leave tab, people whose role lets them adjust leave balances can Set Starting Balances (each type's balance as at an effective date), Adjust Balances (add or take away hours, with a reason) and set Negative Caps (how many hours below zero a balance may go - pay honours the cap, and it carries into each new leave year unless you set a different one for that year)

Manager Approval

Go to Leave and filter by status Pending

Read the request with View Details (or click its row)

Check the roster for coverage

Choose Approve, or Reject with a reason, from the request's actions in the list. Several pending requests can be approved at once from the list

Editing an approved request sends it back to pending for re-approval, and its roster shifts and leave balance are restored in the meantime.

Seeing Who's Away

Leave shows on the roster against each person's days, with requests still awaiting approval marked Leave (Pending)

The Leave Overview card on the dashboard shows pending requests, who's on leave today and upcoming leave

Plan around absences before approving more

Work Locations

Setting Up Locations

Go to People > Time > Work Locations

Click Add Location

Enter details:

Location name
State - this decides which public holiday calendar applies to employees at the location
Address

GPS coordinates (for geofencing) - Use Current Location fills them in

At least one of address or GPS coordinates is required

Click Create Location

Geofencing

Enable location verification:

Edit a location

Switch on Require Geolocation (it's on by default for a new location)

Set the Radius (metres) - 100 by default

Make sure the location has GPS coordinates - a location that requires geolocation but has none refuses every clock-in

Employees assigned to the location (or, where they have none, the business's Default Location) must be within the radius to clock in. The allowance includes their device's GPS accuracy

Time Tracking

Time tracking records the time you spend on tasks, projects and orders - separate from the timesheets that pay you.

Tracking Your Own Time

Open Profile > Time Tracking:

Click Start Timer and choose what the time is for - My Task, a Project, or an Order if you work with CRM orders - and add a description. Several timers can run at once: Start Another Timer asks whether to keep the others running or stop them all

Running timers also show in the sidebar. Stopped timers stay there, on that browser, until you remove them, so you can pick the same work up again with Start Again

Use Add Time for time you didn't run a timer for - either a date and a number of Hours (e.g. 2.5 or 2:30), or a Start & end. Mployr remembers which way you prefer. You can pick one of your own tasks straight away, without choosing a project first, or add a new task from the dialog

On a project with board groups, choose a Group to track time to the whole group rather than one task

Time against a client's work - a project, an order, or a task on a board - starts out Billable; time with nothing attached doesn't. You can change it on any entry, or tick several and use Mark billable or Mark non-billable

Change an entry's details right in the table. Changed or deleted something by mistake? Click Undo on the message, or the Undo button above the table

Filter your entries by date, billable and source - Manual, Calendar or Imported

Time From Your Calendar

Finished meetings - appointments in Mployr and events from a connected Outlook calendar - can become time entries automatically. The business defaults are under People > Time > Settings > Calendar Time Tracking, and anyone can override them for their own calendar with Calendar on the Time Tracking page. Cancelled meetings, all-day items, declined invitations and anything marked Free or Out of Office are skipped. Calendar entries start non-billable unless the appointment itself was marked Billable. If they aren't accepted automatically, they arrive marked Needs review - check the times, then Confirm them (or Confirm all).

Time Across the Team

Reports > Time Tracking brings together the tracked time of everyone you can see - your team, or the whole business for an admin - with totals by employee and every entry, including the company each entry is for. Use the row actions, or select several entries for a bulk action, to:

Mark billable or Mark non-billable

Confirm entries waiting for review

Delete time that shouldn't be there - entries you can't change are kept

Export downloads the report as it's laid out on screen - as CSV, Excel or PDF - or emails it to someone to review. Schedule sends it regularly.

Each company's page in Contacts > Companies also has a Time card: everything tracked to its orders, projects, linked tasks and CRM activities, split into billable and non-billable and broken down by work, person and month. Billable there is how the time was classified, not whether it has been billed. Someone who can only see their own time sees their own share.

Reports

Available Reports

Reports > Time Tracking - tracked time by employee and entry, billable and non-billable

Reports > Team Productivity - worked, tracked and billable time per person against their target, with leave, for your team or the whole business

Roster vs. actual - the roster's List view shows each shift's actual start and finish and the variance against what was rostered

Templates in the Reports module's gallery - Pending Timesheets, Overtime Hours by Employee, Pending Leave Requests and Leave Taken by Type (YTD) - or your own reports built from timesheet and leave request data

Exporting Data

Export for payroll or compliance:

Reports built in the Reports module export to CSV, Excel or PDF

People > Payroll > Compliance downloads hours and leave records for the record-keeping rules

Direct integration with Payroll - timesheet hours flow straight into the pay run for their period

If your business sends timesheets to Xero (the Timesheets export on the Xero connection), submitted and approved timesheets are sent as they're saved, each hour on the day it was worked - drafts and rejected ones aren't. Timesheets aren't sent while the business also sends pay runs to Xero, because Xero would then pay the hours twice. See Payroll through Xero

Troubleshooting

I can't clock in - it won't accept my location

If your work location has Require Geolocation switched on, you must be within its radius to clock in - the message says how far away you are. Clocking out isn't blocked. Make sure your browser is allowed to share your location: without it, clocking in is refused. If you're on site and still refused, ask an administrator to check the location's GPS coordinates and radius under People > Time > Work Locations.

It says my shift hasn't started yet

Your business limits how early you can clock in before a rostered shift. The message says the time you can clock in from. The limit is set under Clock-In Window & Paid Time in People > Payroll > Settings.

My timesheet was rejected

A rejected timesheet is returned with a reason. Open it from People > Time > Timesheets and read the Rejection Reason at the top - saving a change clears it, so note it first. A day your manager sent back on its own has "Sent back by" and the reason under that day. Fix the entries and click Save Entries, then Submit for Approval again - you can change your own rejected timesheet.

I can't delete a timesheet

Only draft and rejected timesheets can be deleted (an employee can delete only their own draft). If Mployr says someone is still clocked in on it, they need to clock out first.

An employee wasn't told about their shift

Employees are notified when a shift of theirs is published - draft shifts send nothing. Check the shift isn't still a draft (a dashed outline on the roster, Draft in the List view's Published column), then click Publish.

The leave estimate shows a message instead of the day list

Read the message - it says what's missing. The most common cause is a state public holiday in the dates when the business has no state on record: add the business's address under Business > Locations (or set the employee's work location) and try again.

My leave request says it needs more notice

The leave type has a notice period and the leave starts sooner than that - the message names the leave type and the notice it needs, for example "Long Service Leave needs at least 30 days' notice". Choose a later start date, or ask an owner or admin to change it: on People > Time > Leave, Leave settings > Notice periods lets them lower the Days' notice for that leave type or switch Requires notice off.

I can't find someone in the Person list

The Person picker on a leave request lists only who you can request leave for - yourself, and your team if you manage people. Ask an owner or admin, or the person's manager, to request it for them.

Frequently asked questions

Can I add more than one break to a shift?

Yes - up to 12. On the timesheet, click the day's Break cell, click Add break for each one and set its start and end time and type, then Save Entries. Breaks must sit inside the shift and can't overlap. When you're clocking in and out, use Start Break and End Break as often as you need.

Can I add a team member's timesheet?

Owners and admins can: click New Timesheet on People > Time > Timesheets and choose the employee. Managers can enter and correct hours on their team's timesheets - one is created automatically when the person clocks in - and approve them, but creating a new timesheet for someone else is limited to owners and admins. Employees can create and fill in their own.

Why won't my leave request submit?

Submit Request stays unavailable until a person, leave type, start date and end date are all filled in. The leave type list stays empty until a person is chosen, and shows No leave types available when the person's award has no leave entitlements for their employment type - ask your administrator to check their award and pay settings. If the request is refused after you submit, the message says why - most often the dates are already in a pay run, overlap leave that's already booked, or don't give the notice the leave type requires (your business sets notice periods under Leave settings).

How do I check my leave balance before booking a holiday?

Open the Leave tab of My Profile to see your balances - accrued, taken, pending and available - for each leave type. When you start a request, the Estimated balance at leave start shows what you'll have by then, including leave you'll accrue before it starts.

Do my approved timesheets flow into pay automatically?

Yes - hours on your timesheet flow into the pay run for that period. If they change after the pay run was calculated, it goes back to draft to be recalculated before it can be finalised. Approval decides whether the run can be finalised: a rejected timesheet always stops it, and if your business has switched on Require approval before hours are paid, so does any timesheet still in draft or awaiting approval. See Payroll.

How does break time affect my hours?

Breaks are tracked separately from work time. Use Start Break and End Break during your shift so your worked hours are calculated correctly. Unpaid breaks come off the hours worked; breaks marked as paid (Paid breaks in the day's break list on the timesheet) don't. Where an award requires a break to be given and it wasn't, Payroll charges the award's meal-break penalty automatically.

I forgot to clock out. What happens?

You'll be reminded to clock out, and if the shift stays open it's auto-closed. Auto-closed time is never paid as recorded - the employee is held out of the pay run until the entry is confirmed or corrected to the real finish time, which you can do yourself from the You forgot to clock out prompt on the Clock In/Out page.

My leave request was longer than my balance

It isn't rejected. When the pay run is calculated, the part your balance covers is paid and the rest is unpaid - or, for leave other than annual leave, paid from your annual leave balance if Pay the remainder as Annual Leave is switched on for the request. Once part of it has been paid, your approver can still adjust the return date without touching the paid part.

Why was some of my leave paid as unpaid?

Your balance for that leave type didn't cover it when the pay run was calculated. Check the Leave tab of My Profile - leave only accrues in Mployr from your business's first pay run here, so if your balance from before then hasn't been brought in, ask your administrator to carry in your opening balance before the next pay run.

Does a public holiday in my leave come off my balance?

Not for annual or personal leave - the holiday is paid as a public holiday instead. For other leave types the day counts unless Don't count is clicked on that day in the request.

Do I have to key in every day of a timesheet?

No. Clocking in and out fills your timesheet as you go. When a timesheet is created with Week Table, the period's rostered shifts (falling back to the roster pattern) are filled in for them - leave days show the leave, and public holidays are named and only filled in where the person is rostered on. You can also Duplicate a previous timesheet into the new period.

How do I add time I didn't run a timer for?

On Profile > Time Tracking, click Add Time. Choose Hours to enter a date and how long you spent, or Start & end to enter the times.

Tips

Submit timesheets promptly each pay period
Check your roster regularly for updates
Request leave well in advance

Keep emergency contacts updated in People Management for urgent shift coverage

Review your leave balances before booking holidays
Moving from another system? Import opening leave balances before booked leave, and shifts before you publish

In this guide

Time & Attendance

Overview

Clock In/Out

How to Clock In

How to Clock Out

On the Mobile App

Break Time

GPS Verification (Optional)

Clocking In Early

Forgetting to Clock Out

Timesheets

How Hours Reach a Timesheet

Creating a Timesheet

Entering and Submitting Hours

Recording Breaks

Importing Timesheets

Deleting a Timesheet

How Hours Are Classified

Edit History

Timesheet Status

Manager Approval

Roster Management

Viewing Your Roster

Creating Rosters (Managers)

Manual Scheduling

Using Templates

Roster Patterns

Importing Shifts

Open Shifts and Self-Claim

Roster Warnings

Live Roster View

Publishing Rosters

Leave Management

Requesting Leave

Public Holidays in a Leave Request

How Leave Is Paid

Leave Balances

Accruals, Notice Periods and Opening Balances

Manager Approval

Seeing Who's Away

Work Locations

Setting Up Locations

Geofencing

Time Tracking

Tracking Your Own Time

Time From Your Calendar

Time Across the Team

Reports

Available Reports

Exporting Data

Troubleshooting

I can't clock in - it won't accept my location

It says my shift hasn't started yet

My timesheet was rejected

I can't delete a timesheet

An employee wasn't told about their shift

The leave estimate shows a message instead of the day list

My leave request says it needs more notice

I can't find someone in the Person list

Frequently asked questions

Can I add more than one break to a shift?

Can I add a team member's timesheet?

Why won't my leave request submit?

How do I check my leave balance before booking a holiday?

Do my approved timesheets flow into pay automatically?

How does break time affect my hours?

I forgot to clock out. What happens?

My leave request was longer than my balance

Why was some of my leave paid as unpaid?

Does a public holiday in my leave come off my balance?

Do I have to key in every day of a timesheet?

How do I add time I didn't run a timer for?

Tips

Related guides